The Coffee Club chose Muli Mobile as its business system optimisation partner

The Coffee Club, a cafe chain operating in the Asia-Pacific region, asked Muli Mobile to optimise a key business process performed across its 60+ stores in New Zealand.

Challenge

  • Modernisation and optimisation of a key nationwide business process conducted regularly by The Coffee Club Business Development Managers (BDMs)

Solution

  • Liaise with The Coffee Club to understand business process and identify areas for optimisation
  • Development of an Android mobile application and internal web dashboard for The Coffee Club stakeholders, both designed with a focus on speed for efficient execution of business process
  • Usage of Firebase development platform to capitalize on rapid development time and Google-backed technical infrastructure

Return on Investment

  • Future-proofing business process by replacing paper-based system with a modern, digital solution
  • Extremely positive user experience by stakeholders, who describe the system as being "much faster" and "easier to use" than legacy system