24/7 support backed by our SLA
Ensuring your business-critical apps run smoothly without interruption is easy with our SLA-backed support desk. We provide application-level support, preventive maintenance and enhancement services. Our support desk works closely with our clients' help desks to reduce the incidence of outages and minimise their impact on the organisation.
We realise every organisation is unique, and our support desk is able to cater to our clients' specific size, structure and urgency needs - from on-demand issue resolution to 24/7 SLA-backed support for business-critical applications.
Customer experience promise
We know dealing with some support desks is not the most pleasant experience. Long wait times, dropped calls, unresolved issues are common problems the industry suffers from. We are confident in the integrity of our support processes and in the attentiveness of our support staff, but we want to back this up with our customer experience promise.
If you are not satisfied with our service, you are welcome to cut right through to our Managing Director who will personally sort it out.